Frequently Asked Questions
Everything you need to know about shopping with Medico Store
What is the typical shipping timeframe for my order?
We process orders within 24 hours. Delivery usually takes 3-5 business days depending on your location, and you will receive a tracking number via email as soon as your package is dispatched.
What is your return and exchange policy?
We offer a 14-day return and exchange policy. Items must be unworn, unwashed, and in their original packaging with all tags attached to qualify for a full refund or replacement.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as sizing can vary slightly between different fashion collections.
Which payment methods do you accept?
Medico Store accepts all major credit and debit cards, Apple Pay, and Cash on Delivery (COD) for select regions to ensure a convenient shopping experience.
Are the colors of the clothes accurate on the website?
We strive to display product colors as accurately as possible. However, due to different monitor settings and lighting during photography, slight variations in color may occur.
How can I track the status of my shipment?
Once your order is shipped, you will receive an SMS and email containing a direct link to our courier's tracking portal where you can monitor your delivery in real-time.